Q1
Does it support customization (size, functions)?
Yes. We accept any customized type order. We offer solutions according to the customer's production output, printing requirements, budget, and configuration.
Q2
What is the process for payment, delivery, installation, and commissioning?
30% or 50% deposit before production, and the shipment will be arranged after receiving the remaining balance. The leading time is 7-10 days; Engineers are available for overseas service.
Q3
What is the warranty policy (e.g., full machine warranty, coverage of easily damaged parts)?
We offer a 2-year warranty. Within the warranty period, free spare parts are available and the buyer is responsible for the express shipping fee.
Q4
What is the voltage and power requirement for the machine?
Standard voltage is 380V, 50Hz, 3-phase, but we can customize according to local voltage standards (e.g., 220V, 415V, etc.). Detailed power parameters will be provided based on the specific model and configuration.
Q5
What is your production capacity and how do you ensure stable delivery?
Our monthly production capacity is 50–100 sets. We have a well-organized production plan and a strict quality control system to ensure on-time delivery and stable quality for bulk orders.
Q6
Do you offer OEM / ODM services?
Yes, we support both OEM and ODM services. Customized color, logo, voltage, wattage, and functions are available based on the customer’s requirements. Our engineering team will provide full technical support.